meer.net : Support

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A principal idea at meer.net is to develop and maintain our ability to correctly support customers at every stage.

Frequently Asked Questions

Stages of support

Easy Access to our Support Team

Stages in the support process

First Contact:

From your first contact - often a simple email question sent to info@meer.net, you will be in touch with our team.
No email "auto-responder", no voice-mail maze.

Selecting the right Product:

The second step involves a dialogue to ensure that we have the right product to fit your needs.

Sign Up, Set Up:

The objective at this stage is to set you up as quickly as possible. Simple Internet dial-up access is usually completed in less than an hour.

Getting Started:

You have an Internet Account, your Web Site is functional, your Internet Server is up ... but you still have a few questions. We are here to answer them and help you successfully complete your installation.

Keeping you running smoothly:

More Questions? You may get more questions ... from us!
Your Internet Server, Web Site or Internet access may be "Mission Critical" for you. We will continuously review your service with you to ensure that your needs are being met.

Easy Access to our Support Team

But if you have a problem...

Reaching meer.net support staff is easy: simply email support@meer.net or call +1 888 844 6337. One of our staff will help you, you will not receive an automated response. In Elkins, West Virginia call (304) 636 5722 and in Marlinton, West Virginia call (304) 799 2466.

Most critical calls are answered within one hour and the vast majority of the normal calls, within four hours. We are able to provide special arrangements for your "mission critical" needs.

We are proud of our company and of the excellent reputation we have developed with our customers over the years. Our support expertise has been a key element in our success.